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Product Details

The Customer Service Pocketbook by Tony Newby

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The Customer Service Pocketbook by Tony Newby


Quick Overview

This text deals with all aspects of customer service. It covers why good service matters, turning complaints into opportunities, listening to customers, effective communication, and more. It includes self-assesments, exercises and quizzes.

Additional Information

SKU GOR004273239
Title The Customer Service Pocketbook
Author By (author) Tony Newby
Contributor By (author) Sean McManus
Condition VERYGOOD
Binding Type Paperback
Publisher Management Pocketbooks
Year Published 1991
Page Number 128
ISBN 1870471105
ISBN13 9781870471107
Cover Note Book picture is for illustrative purposes only, actual cover or edition may vary.
Prizes No
Edition Text N/A
Note This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.

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